Since the “Quality Chasm”
- Describe a group of multiply-disadvantaged patients and explain why they are so hard to engage in patient-centered care as it is usually practiced in the Patient-Centered Medical Home model.
- Describe the changes in language used in notes and in conversations in front of patients that can make transparency possible so that patients can be partners in their care.
- Describe routines of practice that enhance patients' experience of their strengths and abilities to participate meaningfully in their care and in self-care.
- Institute of Medicine. (2001). Crossing the Quality Chasm: A New Health System for the 21st Century. National Academy Press, Washington, DC.
- Jabbarpour, Y., DeMarchis, E., Bazemore, A., Grundy, P. (2017). The Impact of Primary Care Practice Transformation on Cost, Quality, and Utilization: A Systematic Review of Research Published in 2016. Patient-Centered Primary Care Collaborative and Robert Graham Center,
- Mautner, D. B., Pang, H., Brenner, J. C., Shea, J. A., Gross, K. S., Frasso, R. and Cannuscio, C. C. (2013). Generating hypotheses about care needs of high utilizers: lessons from patient interviews. Population Health Management, 16, S26-S33.
- Katon, W. J., Egede, L. E. (2003). Major depression in individuals with chronic medical disorders: prevalence, correlates and association with health resource utilization, lost productivity and functional disability. General Hospital Psychiatry, 29, 409-416.
- Gawande, A. (2011). The hotspotters. The New Yorker, Jan. 24, 2011.