- Brian Sandoval, PsyD, Clinical Director, Primary Care Behavioral Health, Yakima Valley Farm Workers Clinic, Toppenish, WA
- Phillip Hawley, PsyD, WA Regional BHC Lead, Yakima Valley Farm Workers Clinic, Naches, WA
- Nargis Mozafari, PsyD, Behavioral Health Consultant, Yakima Valley Farm Workers Clinic, Yakima, WA
The ability to provide same-day warm hand-off interventions is especially important in small, rural clinics where there is often a paucity of behavioral health resources. However, remote sites are often susceptible to less than ideal staffing models due to lower patient volume and an inability to provide a financial justification for a dedicated, full-time Behavioral Health Consultant. The Yakima Valley Farm Workers Clinic, a large FQHC network in the Pacific Northwest, sought to overcome these care access barriers by creating a TeleBHC service that accommodates virtual warm handoffs and telemedicine-based consultation. In this presentation, we will share strategies for establishing a TeleBHC service, discuss lessons learned and potential pitfalls in the process, and outline practical workflow options. Our aim is to help simplify a rather complex process with the hope that other organizations will adopt TeleBHC as a viable option for care provision.
- Grasp the detailed process necessary to initiate a TeleBHC service, including engagement strategies, equipment needs, financial modeling, and staffing requirements.
- Understand the unique workflow, staffing, and service delivery challenges that occur during the TeleBHC process and how to effectively manage these aspects of the program
- Explain the versatility of a TeleBHC service and how to present its potential benefits to patients, providers, and health care administrators
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