- Shahida Fareed, PsyD, MPH, Director of Integrated Behavioral Health, UMass Center for Integrated Primary Care, Fitchburg, MA
This is a quality improvement activity to understand the compassion fatigue and burnout among clinical support staff within a primary care clinic during pandemic. This site is a medium sized urban family medicine residency program. The research indicates that there are cultural gaps within primary care teams specifically between faculty and clinical support staff which contributes to the burnout at both levels. Closing such gaps can be helpful in mitigating burnout across the teams. This quality improvement activity is focused on the burnout and compassion fatigue of the clinical support staff, and to understand the dynamic changes between faculty and clinical support staff members during pandemic. The purpose of this quality improvement activity is: 1. Assess the compassion fatigue and wellbeing among the support staff using needs assessment survey; 2. Provide a monthly support group to improve overall morale; and, 3. Assess the improvement at 3- and 6-month mark.
- Understand the cultural differences between staff and faculty
- Understand the burnout and compassion fatigue among clinical support staff
- Strategies used to mitigate burnout among clinical support staff