This experiential workshop will explore the role of trust as a foundation of successful practitioner–patient communication and collaboration. The poisonous legacy of racism in medicine complicates the establishment of trust with patients of color from oppressed groups. Lack of trust holds important implications for patient engagement, quality of care, and desirable health outcomes. During this engaging and participatory workshop, we will explore the role of empathy, rapport, and patient-centered communication. Participants will leave the session with tangible behavioral tools to strengthen their capacity to provide health care services that strive to reduce health inequities.
- articulate at least three barriers to trust in working with patients from oppressed groups
- articulate at least three communication approaches to trust-building
- receive resources to grow their trust-building skills as individuals, teams, and clinics