E06 – Integrating Behavioral Health into Employee Well-Being Programs to Foster a Resilient Workplace Culture

Summary

In Spring of 2020, we entered an unprecedented era for Healthcare providers that continues to persist and challenge the roles of caregivers. The COVID-19 pandemic, coupled with heightened pressure due to workforce shortages saw employees (referred to as caregivers) at Providence Health System face ever increasing feelings of burnout, stress, and anxiety, including suicidal ideation. We knew that we could not wait, nor could we rely on a short-term fix. Caregiver wellbeing and mental health is core to who we are as an organization, and foundational to our ability to live into our promise of “know me, care for me, ease my way” that guides how we engage with one another, with patients and with our communities. As a result, No One Cares Alone was established, serving as an umbrella for a suite of pro-active and reactive caregiver mental wellness programs aimed at increasing access to wellbeing resources for 120,000 healthcare professionals and supporting our commitment to zero suicides. Caregiver engagement in employee assistance program services subsequently increased by 100% and over 240,000 digital engagements. This workshop tells the story of how cross-functional departments and geographic regions came together in a time of need to establish a nationally recognized ecosystem of research-informed and innovative programs.