- Adam Pardes, MS, Chief Operating Officer, NeuroFlow, Philadelphia, PA
- Rachelle Rene, PhD, BCB, HSMI, Director of Primary Care Integrated Behavioral Health, Jefferson Health/Thomas Jefferson University, Philadelphia, PA
- Phansy Chun, LCSW, Behavioral Health Consultant, Thomas Jefferson University Hospital, Philadelphia, PA
- Mollie Cherson, MPhil, LCSW, Lead Behavioral Health Consultant, Abington Jefferson Health, Abington, PA
- Matthew Miclette, RN, MPH, Sr. Clinical Operations Manager, NeuroFlow, Philadelphia, PA
Behavioral health integration has many moving parts: collaboration across departments and with outside providers (ex: referral to BH specialist), documentation, billing, and patient and provider buy-in. Technology can be used to alleviate the most burdensome paint points (administering/scoring questionnaires), remotely monitor patients, provide 24/7 resources, and collaborate between care team members. Through the use of technology you can proactively identify urgent/at-risk patients with the resources they need in a timely manner and provide measurement-based care for patients. We have implemented this solution with a variety of clinics (primary care, OBGYN, Behavioral Health, Psychiatry, etc.) geographically (Pennsylvania, New Jersey) and have seen patients see symptom improvement for depression (82%; PHQ-9) and (77%; GAD-7). In this interactive session, we will provide a case study of implementation of a behavioral health app, NeuroFlow, in a large primary care health system. We will discuss incorporation into workflows, provider and patient uptake, and its return on investment. Audience members will then participate in an app “show and tell.”We will walk participants through the app’s provider features, including automatically scored questionnaires, automatic documentation for billing, remote monitoring patients, alerting providers of those in need, and billing documentation. It will also demonstrate highlights of the patient app, including its use of behavioral economics to facilitate behavior change and improved patient outcomes. The final portion of the session will be an audience brainstorm about barriers and facilitators to app integration in their practice settings. Participants will leave with resources and strategies for behavioral health app implementation.
- Explain how behavioral health integration can be implemented in their care setting.
- Name a minimum of 3 ways technology can help reduce provider workload.
- Explain the basics of behavioral health integration.