- Teresa Lopez, LCSW, Program Manager, University of Utah Health Behavioral Health Integration Program, Salt Lake City, Utah
- Crystal Armstrong, MD, Primary Care Physician, Behavioral Health Integration Liaison, University of Utah, Salt Lake City, Utah
- Daryl Huggard, MBA, FACHE, Administrative Director, University of Utah Community Physician’s Group, Salt Lake City, Utah
- Tiffany Noss, RN, Program Manager, University of Utah Health Ambulatory Care Management Program, Salt Lake City, Utah
- Benjamin Berrett, PharmD, Program Manager, University of Utah Health Ambulatory Clinical Pharmacy Program, Salt Lake City, Utah
The University of Utah Health’s Integrated Team-based Care Delivery spans nine Community Clinics across 4,000 square miles in Northern Utah. Within these Primary Care Practices are embedded population health teams comprised of Clinical Pharmacy, Nursing Care Management, and Integrated Behavioral Health. This presentation seeks to share our integration story, and also demonstrate the use of strategic planning for sustainability and quality improvement. We have worked together towards a prescriptive balance of value and outcome-based programs (PCMH, population health, health risk-management, SDoH), while executing various revenue-generating initiatives to sustain our programs (Collaborative Care, Chronic Care Management, SBIRT, brief therapy). We plan to demonstrate and describe how this shapes day-to-day clinical delivery for each care team member. The managers and administrator will explain how the programs and initiatives have been developed and refined for integrated care delivery, all while reporting through multiple divisions and stakeholders, sometimes with competing interests. We plan to address the specific barriers our integrated teams have navigated through, including stigma, culture, and funding. We’ll discuss how we’ve utilized the Academic Medical Center to empower our teams with resources, creating a continuous flow of evidence-based practice and empirical research directly tied to our clinical settings. We will demonstrate how utilization of CQI processes and lean thinking in behavioral health integration have built our strategic planning frameworks, creating a firm foundation for optimal patient experience, quality, and sustainability. We will provide the audience members with CQI templates they will practice with in session, and also discuss the application of these processes for their own programs and teams.
- Implement successful elements of team-based care including administrative support & collaboration, relationship building, care conferences, risk-registry management.
- Discuss and learn about sustainability through an evidence-based, collaborative lens; utilizing all members of the care team to execute PCBH, Chronic Care management, PCMH, fee-for service psychotherapy & HBAI.
- Gain tools to implement the CQI process for Behavioral Health Integration across multiple sites using strategic planning templates and PDSA spreadsheets. Evidence for staff engagement through Press Ganey to support the process will be shared.