The University of Utah Health, Behavioral Health Integration Program was started in 2015 with four LCSW’s covering four primary care clinics in the area of Salt Lake City, UT. A need for behavioral health care was identified in the primary care clinics and successful partnership was developed between University of Utah Health’s Community Physician Group and University Neuropsychiatric Institute. The program has since expanded to include 24 behavioral health clinicians covering nine primary care clinics and a multitude of specialty care clinics. The program was started with little direction and understanding of behavioral health integration in primary care, which made it necessary to research best-practices, assess the program from many angles, and implement continuous quality improvement. This presentation reviews quantitative and qualitative data collected over the last three years in the areas of program operations, access, and quality/outcomes as well as provider satisfaction and a Teen Depression Group. This data was initially collected manually, but as relationships were fostered with other areas of the organization it has become possible to automate this collection. Program operations are reviewed using patient visit volumes, visit types, and changes in revenue. Quality/outcomes are reviewed using PHQ/GAD scores over time as well as data pertaining to reductions in elevation of care for patients who present in crisis. Patient access to behavioral health services is reviewed using days to scheduled appointment after referral from PCP, tracked over time. Outcomes from a teen depression group will be reviewed by looking qualitative data and PHQ, GAD, and SF-12 scores. Provider satisfaction is reviewed comparing survey data from 2017 to 2020. This presentation will provide attendees with the opportunity to review quantitative and qualitative data collected over time from an evolving and expanding behavioral health integration program. Attendees will also be able to interact with and ask questions of program staff who have been involved since the program’s inception.
- Describe and be familiar with University of Utah Health, Behavioral Health Integration Program
- Understand a specific experience and evolution of behavioral health integration data collection and program evaluation
- List methods of collecting program data, measuring program outcomes, and evaluating a program